Zopim Invites Web Hosts to Resell Live Chat Customer Service Tool

A screenshot of Zopim’s Live Chat control panel

(WEB HOST INDUSTRY REVIEW) — Customer service software provider Zopim (zopim.com) announced on Tuesday that it has launched a reseller program for web hosting providers to resell Live Chat to their customers.

The platform will be launched to select hosting companies, according to Zopim, and interested companies can apply for the program on its website to be evaluated and prequalified.

According to the press release, this product is ideal for customers with ecommerce functionality on their websites.

“Zopim has built a live chat product that is valuable for businesses selling online,” Qing Ru, vice president of marketing, Zopim said in a statement. “With our reseller program, we want to give web hosting companies an easy way to add Zopim into their existing suite of third party offerings, while making their packages more wholesome at the same time.”

Zopim says it will provide resellers with materials and promotional tools to sell and advertise Live Chat.

According to the press release, resellers bill their customers directly so they can have control over all customer communications to maintain a relationship with customers.

Zopim says there is no setup fee or minimum upfront purchase.

The reseller program will include a portal of business and technical information, reseller tools for managing business customers and reporting as well as integration API for automated account provisioning, billing, reporting and single sign-on.

Zopim integrates easily with Google analytics as well as IM integration so chats can be initiated from mobile devices. the chats provide information about a customer, such as where they are from, how long they have been on a website and which page they are looking at.

WordPress, Magento, Shopify and OSCommerce all provide one-click deployment of Zopim, according to its website.

Zopim has a booth at HostingCon 2011 in San Diego, California, from August 8 to August 10.

Recently, the WHIR interviewed Douglas Hanna, CEO of web hosting provider a Small Orange, about his approach to customer service. Hanna will speak about customer service best practices and trends, such as live chat support, at HostingCon on Wednesday, August 10, 2011.

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