In other words, hosted PBX (private branch exchange) innovation, which is a telephone exchange that serves a particular business or office, made possible a cloud-based solution to enable enterprises to increase productivity and maximize their technology in a cost-effective manner. Organizations and individuals who didn’t want to purchase or maintain a server, but required experienced IT support and 99.9 percent availability, utilized virtual-server infrastructures, PC over IP (desktop hosting), and saw an increase in the virtualization of the desktop.
In 2011, “Voice” itself became a “killer app.” This new “standard” environment was characterized by convergence of communications with integration of services such as voice mail, global telephone network, directory, presence, unified messaging capability, text-to-speech, conferencing, online phone, address book and more. Enterprises that added voice to the other IP-compliant applications really began to see what the technology can do for them.
So what is in store for both iCore and the telecom industry in the year ahead?
In 2012, iCore will focus on providing on-demand cloud applications. as a pioneer of cloud-based solutions, we want to continue our tradition of delivering services from anywhere at anytime. Along with building out technology solutions for our customers, we will be creating enhanced initiatives so that our customers have the opportunity to always be heard and served quickly.
We will kick off the New Year with a significant expansion of network services and customer service capabilities to serve our 50,000 and growing subscriber base with the most advanced and reliable cloud based network featuring full motion full broadcast quality video from every device — be it a desktop, laptop or handheld device.
Finally, by using high-definition IP-based video telephony, with 3D cameras and displays, we can help people hundreds of miles away feel as if they are present at a staff meeting, job interview, product demonstration or design conference. Virtual video gatherings eliminate unnecessary travel time and costs, support green initiatives, increase employee productivity and morale, build trust, foster innovation teamwork and speed time to market by helping businesses make better decisions faster.
When it comes to the continuing integration of voice and data in the enterprise, 2012 promises to be a year in which iCore and other hosted end-to-end voice and data system providers are looking forward to an even “cloudier” outlook.
Stephen G. Canton is chief executive and chairman of D.C.-based iCore Networks.
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